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Frequently asked questions

Frequently Asked Questions...

What times do you open?

The nursery opens from 7.30am to 6.30pm Monday to Friday all year round. We are flexible meaning parents can book sessions to suit their individual requirements. The nursery is open 51 weeks of the year. It is closed for a week over Christmas and New Year and all public bank holidays. 


Can I book extra sessions for my child? 

You can book ad hoc extra sessions subject to availability. Sessions can be booked by sending an email, text or calling the office. 


How do we pay our childcare invoice? 

We accept payment by cheque, bank transfer, credit/debit card and childcare vouchers. Our bank deatils are printed on the invoice. Fees are paid on the 1st of each month in advance, the fees cover all meals and snacks.

Can I change days of attendance? 

We understand that it can be difficult arranging childcare to suit your own working pattern. On occasions parents working patterns do change and they need to increase or decrease day that their child attends. In any case the nursery asks for one months written notification of changing days. If we are able to change your child’s attendance pattern then of course we will but this is dependant on space being available.

Can someone else collect my child from nursery?

Yes, providing you have given the nursery advance warning, and they know the password for collection. The nursery will not release a child to someone that we didn’t know was picking up.


Can I send my child to nursery when they are not feeling 100%? 

When your child is poorly, the best place for them is at home with their parents, not at nursery. Within the nursery we have a duty of care towards the children and staff making sure that they can attend a nursery that is free from infections, therefore we ask parents to refrain from sending their child into nursery when they are poorly.

If a child was to become poorly whilst at nursery, we would monitor the situation and if required we would then contact parents to collect.

Can staff administer medication to my child?

Staff are able to administer any medication which has been prescribed by a doctor. When dropping off at nursery, parents are asked to fill out a medication form with what the medication has been prescribed for, the dose and time required.

If your child is on long term prescribed medication such as Ventolin for asthma we would ask parents to give staff permission to administer the medication when at nursery. Staff are not able to administer medicine such as cough syrup.

Do children go outside in the garden, park and for walks? 

The children will go outside for play come rain or shine. Outdoor play/learning are a vital part of your child’s day whilst with us at nursery. The EYFS states that ‘outdoor learning has equal value to indoor learning’ and that ‘outdoor learning has a positive impact on children’s well-being and development.’ So can we ask that children come appropriately dressed for all weathers. 


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